Customer Support Executive - KHI, LHR & ISB

Key Responsibilities:
• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification:
• Intermediate or above
• Age limit: 18-30
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude

Job Location: Karachi, Lahore & Islamabad
Salary: up to 21,500 - 25,000
Send us your CV at careers.pk@ibex.co
Email Subject: Customer Support Executive - Domestic
Website
https://www.ibex.co/pakistan